Product Complaints Representative with French
Firma: Hays Poland Sp. z o.o.
Miasto/Region:Wrocław / dolnośląskie
For our client, fast growing SSC from medical industry we are currently looking for a French Speakers to join Product Complaints team on a position of Product Complaints Representatives.
As a Product Complaints Representative You will be in touch with clients' customers, Healthcare Professionals from France and other European countries and support them according to client's internal processes and quality principles in order to handle client's medical products related complaints reported by customers from different European markets.
In this role You will have such daily activities as receive, capture, translate and follow customer’s product complaints in line with our Quality Management System and a standardised, end to end complaint handling process; manage product complaints and their follow-up in a timely and accurate manner with clear accountability for quality, compliance and data integrity; monitor follow-up and translate customer communication, to be able to serve and inform our customers in their local language.
We are looking for candidates with great French and English skills C1, experience in a customer facing environment, excellent communication skills and ability to work independently and manage time effectively.
Our client offers a great possibility to work in an international company, based in new modern office in the city centre, competitive compensation with great benefit package, flexible working hours.