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Customer service specialist


Miasto/Region: / pomorskie


Forma Zatrudnienia:dowolna


Treść oferty:

Knowledge, Skills and Experience:

  1. Degree in Business or related

  2. Fluent English & French – is a must

  3. 1-3 years of experience in customer service or related role

  4. CRM experience, ERP knowledge, knowledge of smartcards – nice to have

  5. MS Office skills

  6. Basic knowledge in contract management, export, sales knowledge and logistics

  7. Excellent verbal and written communication skills

  8. Organized

  9. Autonomous

  10. Ability to work well under pressure

  11. Initiative in action

  12. Team work ability

We offer:

  1. Interesting work in a growing and international environmental

  2. Permanent contract of employment

  3. Private medical care

  4. Group life insurance

  5. Extra charge for commuting

  6. Extra charge for lunches

  7. The ability to use social fund (multisport, etc.)

  8. Trainings

  9. On-boarding trainings

As a Customer Service Specialist, you will make sure customers' expectations are exceeded, and support account managers on issues related to customer needs. You will support products that will secure the digital lives of millions of people.

A week in the life of CSS:

  1. You will take total ownership of customers' orders from the Purchase Order receipt to the delivery

  2. You will coordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operations, Order manager

  3. You will be responsible for the internal coordination and follow-up of customer requests/claims

  4. You will undertake effective root cause analysis whilst following best practice and quality management processes

  5. You will attend customer meetings and assist customers when visiting Gemalto's offices

  6. You will be responsible for record management

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