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Stanowisko:

Order Management Specialist with German

Firma: Genpact Poland Sp. z o.o.

Miasto/Region:Kraków / małopolskie

Kraj:

Forma Zatrudnienia:dowolna

Zarobki:dowolne

Treść oferty:

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Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rulebreakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with usman

Responsibilities

  • Creating and booking of Orders in the ERP system
  • Handling customer requests
  • Ensure resolution to customer requests
  • Contact with the customers via e-mails/phone
  • Updating the information in the system (regarding clients, supplies, pricing)
  • Gathering information from logistics partners and informing customers regarding availability and deliveries
  • Building a relation with clients and sales representatives
  • Checking and solving potential issues between client purchase orders and system information
  • Solving issues regarding damaged goods, shipment delayed, etc.
  • Handling complaints related to logistics and return transports
  • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
  • Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and customer requests
  • Escalating any problems, delays, inconsistencies
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas
  • Daily monitoring the assigned orders and customer requests

Minimum qualifications

  • Very good knowledge of German, willingness to use it both on email and on call
  • Communicative level of English
  • Good MS Office (especially MS Excel) knowledge
  • Analytical thinking and ability to learn fast
  • Personal culture and ability to deal with the client properly
  • High motivation and willingness to learn

Preferred Qualifications / Skills

  • Previous experience in Customer Care/ Order Management
  • Familiarity with SAP

We offer

  • Attractive salary
  • Possibility to take part in the new process
  • Stable job offer – employment contract
  • Various trainings (initiating, soft skills)
  • Possibility of development
  • Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)


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